Frequently Asked Questions.
Yes, you can upgrade your subscription any time; you will pay only the difference between the plan you have and the one you want to subscribe to. To escalate these requests, please send an email to
You could invest as little as 1 thousand or as much as 100 million, but you should invest only money that you will not need during the next 3 to 5 years; an investment horizon of 10 years is even better. If you have a substantial debt to repay, foreseen or possible unforeseen expenses that would leave no extra “rainy day” funds available, you should not invest at this stage.

The BASIC plan is most appropriate for people who want to spend very little time managing their portfolio and prefer to be investors with more of a passive nature. The BASIC plan is optimal for saving plans and automatic investing. 

The PREMIUM plan is recommended to anyone who wishes to take a more active investment approach, looks to achieve higher returns but also has the right temperament to withstand higher volatility. The PREMIUM plan offers the best value for money.

The EXECUTIVE plan is desirable to investors with medium-high experience, a higher risk profile, and willingness to enter into more transactions including short selling. The EXECUTIVE plan is also suitable for traders who base their analysis on fundamentals rather than technicals. EXECUTIVE hedged portfolios may be a beneficial resource to make money during market downtimes or recessions.

Gainshore’s team of client service specialists is available via email or phone from 9 am to 5 pm CET of any business day.

Customer support is currently provided in English, Italian, Spanish and Portuguese.

General requests are typically answered within a business day, but some requests require significant research that may delay our response to you.

When emailing Gainshore, please be as detailed as possible, including screenshots that display your issue if possible. For security purposes, please email us from the email address you registered with your account.

Selling a stock that is not owned is called short selling, a method that involves borrowing an asset, selling it, and buying it back later, hopefully for a lower price. Short selling is a risky strategy that speculates on the decline in a security’s price; it may be used for speculation or risk hedging purposes.

If you are not be able to purchase an investment this usually has to do with the investment not being allowed in your jurisdiction (most common with funds & ETFs) or, most likely, with the investment platform not having the investment available within its instruments. In any case you shall follow one of these routes:

1. leave that investment suggested allocation in cash, for later opportunities;
2. if it is a fund or ETF, find an equivalent alternative if available.

Gainshore investment guides include tips to help compare investment funds.

An exchange-traded fund (ETF) is an investment fund that is traded on stock exchanges throughout the trading day, much like stocks and unlike mutual funds. An ETF holds assets such as stocks, commodities, or bonds. Most ETFs track an index, such as the EURO STOXX 50 or the NIKKEI 225. Gainshore evaluates thousands of ETFs for attractive investments.

Gainshore investment guides include more detailed descriptions of all major investment classes, including ETFs.

Scroll to Top